If you're ordering glass or fragile accessories, the only thing you want is: “it should arrive safe.” We pack carefully — but shipping is real life. So we keep the claims process simple, time-bound, and easy to follow.

Packed safe & discreet — no product name on the outer label.

Official policy (source of truth): theboomboxclub.com/policies/refund-policy

Step 1: Do this at delivery (takes 20 seconds, saves headaches)

Record an unboxing video

For fragile/glass items, an unboxing video is the fastest way to verify transit damage and resolve your claim quickly.

Tip: start recording before you open the outer packaging.

Step 2: Know the timelines (important)

For glass/fragile damage in transit

• Claim window: within 3 days of delivery
• Required proof: unboxing video (plus photos if needed)

For defects (non-transit issues)

• Claim window: within 7 days of delivery
• Share clear photos/video so we can diagnose quickly.

For unused returns

• Return window: within 10 days (unused condition)
• (Exact eligibility is defined in the official policy page.)

Step 3: What happens after you raise a claim?

Once you share the required proof and order details, we'll verify and move to resolution. Depending on the case type and eligibility, resolutions typically look like:

• Replacement (insurance-backed): 100% replacement in eligible cases
• Goodwill support: partial coverage (commonly ~40%)
• Store credit: partial credit (commonly ~50% store credit)

Final resolution depends on the situation and what the policy allows.

Official policy details: theboomboxclub.com/policies/refund-policy

Common reasons claims get delayed (avoid these)

• No unboxing video for fragile/glass damage claims
• Claim raised after the timeline window
• Missing order number/contact details
• Blurry photos that don't show the issue clearly

Trust notes (for buyers who hesitate)

• Packed safe & discreet
• No product name on the outer label
• Fragile items are packed with protection to reduce transit risk

If you want a “no-guesswork” order, curated kits are the easiest route:
Shop BoomBox Kits →

FAQs

What proof do I need for a glass/fragile damage claim?
An unboxing video is required for fragile/glass damage claims. It helps verify transit damage quickly.

What's the claim window for fragile/glass items?
Claims should be raised within 3 days of delivery for fragile/glass transit damage.

What's the claim window for defects?
Defect claims should be raised within 7 days of delivery with clear photos/video.

Do you accept unused returns?
Unused returns may be eligible within 10 days depending on the official policy terms.

What resolutions do you offer?
Depending on eligibility and case type: replacement, goodwill support, or store credit.

Where can I read the official refund/returns policy?
Here: theboomboxclub.com/policies/refund-policy

Is packaging discreet?
Yes — packed safe & discreet, with no product name on the outer label.

How do I avoid issues with fragile deliveries?
Record an unboxing video, check the item immediately, and raise any issue within the timeline window.

Damage/returns info (glass & fragile): theboomboxclub.com/blogs/blog/damage-claims-returns-glass-fragile-accessories-tbbc | Official policy: theboomboxclub.com/policies/refund-policy