Refund policy

At THEBOOMBOXCLUB, we take every measure to ensure the safe delivery of your orders. If your item arrives damaged or appears to be defective, please follow these steps :

Unboxing Video Requirement : Within 3 days of delivery, please create an unboxing video with silence in the background to document any damage or defects on delivery. Share the video with us via email at High@theboomboxclub.com and salestbbc@gmail.com. Do not return the item; instead, keep it aside and dispose of it safely to prevent harm to animals or humans.

Damage Insurance Recommendation : We recommend adding Damage Insurance at checkout to protect your purchase. For only 25% of the Glass Piece amount, you can secure 100% replacement of broken glassware, bongs, glass rigs, bubblers, etc., including delivery. If you're covered by insurance, you'll receive a replacement without any questions asked, with proof of unboxing. If you're not insured, TBBC will cover 40% of the replacement cost as a one-time goodwill gesture, with you covering the remaining 60%.

Claims Process : Once you've submitted the necessary details via email or WhatsApp, your claim will be recorded and processed promptly. Claims for damaged or defective items must be made within 3 days of delivery to be eligible for replacement. Claims made within 7 days may be eligible for a partial credit of 50% of the Glassware order value as TBBC store credit, subject to review.

Returns Policy : We accept returns on all unused products except Glassware in their original unopened packaging within 10 days of the order placement. However, once a product has been used, even once, we cannot accept returns, and you will not be eligible for a refund.

Warranty Disclaimer : Unless explicitly stated otherwise in the product details, THEBOOMBOXCLUB does not offer any warranties of any kind. We encourage you to enjoy your sessions responsibly and safely.

For any further inquiries or assistance, please don't hesitate to contact us.