Refund policy
At THEBOOMBOXCLUB (TBBC), we stand behind the quality and craftsmanship of our handcrafted smoking accessories. This policy outlines our approach to damaged items, defective products, and returns. We do not offer refunds on used or opened products.
All claims must be submitted within the specified timeframes to be eligible.
1. Damage & Defect Claims (Glass & Fragile Items)
Eligibility
• Claim Window: Within 3 days of delivery (strict deadline)
• Proof Required: Unboxing video with visible, documented damage markers showing
damage/defects at delivery
• Applicable Products: Glass bongs, glass rigs, bubblers, ceramic pieces, and other
fragile items
• Non-Eligible: Items damaged due to misuse, improper storage, or user negligence
after delivery
Required Damage Evidence in Unboxing Video
Your video MUST clearly show at least ONE of the following:
Box Damage:
• Torn, crushed, or severely dented external packaging
• Visible tears or holes in shipping box
• Evidence of water damage or moisture on packaging
• Broken seals or tampered packaging
Audible Damage (Shake Test):
• Crackling, clinking, or rattling sound when shaking the unopened box
• Sound must be clearly audible and distinct from normal packaging sounds
• Video must capture the sound with minimal background noise
Product Damage Upon Opening:
• Visible cracks, breaks, or fractures in glass/ceramic
• Pieces missing or shattered inside packaging
• Liquid leakage or moisture damage to product
• Severe cosmetic damage (large chips, gouges, deformations)
Packaging Integrity Issues:
• Insufficient or damaged protective padding/foam
• Product not properly secured in box
• Protective materials compressed or missing
Video Requirements
Your unboxing video must include:
Silent or minimal background noise (so damage sounds are audible)
• Clear view of sealed/unopened packaging before opening
• Timestamp or date visible in video or metadata
• Slow, deliberate opening to show damage progression
• Close-up shots of damaged areas
• Product shown from multiple angles
• Order number or package label visible (if possible)
• Video duration: Minimum 2–3 minutes
• File format: MP4, MOV, or AVI (max 500MB)
What Does NOT Qualify as Damage
• Minor cosmetic scratches or surface marks (normal for handcrafted items)
• Color variations or slight imperfections (handcrafted variation)
• No visible box damage AND no audible damage sounds
• Damage that appears to have occurred after opening (e.g., user-caused)
• Claims without video evidence
• Blurry, incomplete, or inaudible videos
Claim Process
Document the Damage: Record an unboxing video within 3 days of delivery. Video must clearly show:
• Sealed/unopened packaging
• Damage or defects upon opening (box damage, crackling sound, broken product)
• Product condition and packaging condition
• Timestamp or date visible in video
Submit Claim: Email your unboxing video and order details to:
• salestbbc@gmail.com
• ash@theboomboxclub.com
• Include: Order number, product name, delivery date, and brief description of damage
Do Not Return: Keep the damaged item aside and dispose of it safely. Do not ship it back unless explicitly instructed.
Resolution Options
Option A: Damage Insurance (Recommended)
•Cost: 25% of glass piece value at checkout
•Coverage: 100% replacement of broken glassware, including shipping
•Claim Approval: Automatic replacement with unboxing video proof showing clear damage markers—no questions asked
Option B: Without Insurance (TBBC Goodwill)
•TBBC covers: 40% of replacement cost
•Customer covers: 60% of replacement cost
•Claim Approval: Subject to review; TBBC may request additional documentation or clarification
Option C: Partial Credit (7-Day Window)
•Claim Deadline: Within 7 days of delivery
•Credit Issued: 50% of glassware order value as TBBC store credit
•Conditions: Subject to TBBC review; valid for future purchases only
2. Defective Product Claims (Manufacturing Defects)
Eligibility
• Claim Window: Within 7 days of delivery
• Defect Types: Manufacturing flaws (cracks, breaks, poor finish, non-functional
components present at manufacture, not caused by delivery)
• Proof Required: Photos/video clearly showing the defect
• Non-Eligible: Normal wear, user damage, cosmetic variations in handcrafted items, or
defects not present at delivery
Claim Process
Document the Defect: Take clear photos or a short video showing:
• The specific defect
• Product packaging and condition
• Order number visible (if possible)
Submit Claim: Email documentation to salestbbc@gmail.com or WhatsApp
+91-9582069382
• Include: Order number, product name, delivery date, and defect description
TBBC Review: We will assess the claim within 3–5 business days
Resolution
• Approved Claims: Replacement shipped at TBBC’s cost, or store credit (50% of
product value) if replacement unavailable
• Denied Claims: TBBC will provide written explanation
3. Returns Policy (Unused Products Only)
Eligibility
Return Window: Within 10 days of order placement
Condition: Product must be unused, unopened, and in original packaging
Non-Returnable Items:
• Glassware (glass bongs, rigs, bubblers, pipes, etc.)
• Customized or OEM products
• Sale or clearance items (unless explicitly stated)
• Items showing signs of use
• Opened or damaged packaging
Return Process
Request Authorization: Email salestbbc@gmail.com with:
• Order number
• Product name and SKU
• Reason for return
• Photos of unopened packaging
Obtain Return Authorization (RA): TBBC will respond with:
• Return authorization number
• Return shipping address
• Shipping instructions
Ship Item: Customer pays return shipping unless item is defective or TBBC error
• Include RA number in shipment
• Use tracked shipping method
Inspection & Refund: Upon receipt:
• TBBC inspects item within 3–5 business days
• If approved: Refund issued within 5–7 business days (original payment method)
• If denied: Item returned to customer at their expense
Non-Refundable Items
The following items are final sale and non-returnable:
• All glassware (glass bongs, rigs, bubblers, hand pipes, etc.)
• Customized, OEM, or white-label products
• Sale, clearance, or promotional items
• Items with visible signs of use
• Opened or damaged packaging
4. International Orders (Canada, EU, Australia, Russia,
USA, etc.)
Damage & Defect Claims
• Claim Window: Within 3 days of delivery (same as India)
• Proof Required: Unboxing video with visible damage markers (same requirements)
• Resolution: Same options as domestic (insurance, goodwill, or store credit)
• Replacement Shipping: TBBC covers international shipping for approved claims
Returns
• Return Window: Within 10 days of order placement
• Return Shipping: Customer pays international return shipping unless item is defective
• Refund Processing: 5–7 business days after inspection
• Currency: Refunds issued in original currency (USD, EUR, CAD, AUD, etc.)
5. Marketplace Orders (Amazon, Flipkart, Instamart,
Blinkit, JioMart etc.)
• Policy: Marketplace-specific return and refund policies apply (per Amazon, Flipkart,
• TBBC Support: For damage/defect claims, contact TBBC directly at
salestbbc@gmail.com or WhatsApp +91-9582069382 with order details
• Coordination: TBBC will work with marketplace to resolve disputes